Question 1

How long does it take for the files to be delivered?

Accepted Answer

We commit to a max delivery time of 4 - 5 weeks. But we also know how much you are buzzing to see the final result so we usually deliver before that!

Question 2

How do I receive the final photos / videos?

Accepted Answer

The final files (photos + videos) will be shared to you on a private online folder. You and your family can have access to it and download it on your computer.
 
We choose this option as it is the fasted way for you to get the files ASAP. If for any reason you are having difficulty to download your files, we can organise a USB stick to be send to you.

Question 3

Can I choose the soundtrack of the final video?

Accepted Answer

Unfortunately we can't use copyrighted songs for your video :-(

We will choose a soundtrack from our own library.  If you are looking for a style in particular (something upbeat / slow / romantic / fun) let us know before the wedding and we will try our best to accomodate.

Question 4

How many pictures can I expect?

Accepted Answer

Our albums generally count 1000 to 3000 photos. We make the choice to deliver all pictures of the day as we believe even the imperfect one can have a sentimental value for you.

Question 5

When should I pay the $500 deposit?

Accepted Answer

We ask for the $500 deposit to be paid to lock in your day and confirm your booking.

Question 6

When should I pay the remaining balance?

Accepted Answer

The remaining balance is on the wedding week. We will deliver the link to the final files upon receipt of the full payment.

Question 7

Can I change the date / location?

Accepted Answer

We understand that life events can force you to change your wedding date / location and we want to be flexible with that.
 
If you wish to reschedule your booking, you must give a minimum of 3 months notice. Please refer to our T&Cs f(javascript:void(0))or more infos.

Question 8

Is travel included in the price?

Accepted Answer

Absolutely! We made the choice to not charge extra for travel!

Wedding Photos & Video Agency

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